Blog

5 Contact Centre KPI’s you Need to Know

Every department in your business should be working to a set of Key Performance Indicators (KPI’s), and the team in the Contact Centre are no exception. While most brands...

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Blog

4 Simple Steps to Improve your Social Media Customer Service

These days, nearly every brand has a presence on social media, but is your customer support keeping up? We’ve compiled 4 simple steps to instantly improve your social media customer service…...

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Employee of the Month

Employee of the Month, November

Congratulations to The Contact Company’s Employee of the Month for the month of November, Amy Carr.   Amy is a Campaign Trainer on a busy retail campaign. This time...

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Blog

What Classic Christmas Films Taught us about Customer Service

We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Here are a few of the customer service...

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Blog

The Top 5 Customer Service Skills Every Employee Needs

Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be...

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Employee of the Month

Employee of the Month, October

Congratulations to The Contact Company’s Employee of the Month for the month of October, Tommy Galtress.   Tommy is a Customer Service Advisor on a busy automotive campaign, who...

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Blog

Measuring Customer Satisfaction: A Guide to NPS

Customer experience is a key driver for consumers when it comes to selecting brands to invest in- it’s not just about the pennies anymore. In fact, when surveyed, 55%...

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Employee of the Month

Employee of the Month, September

Congratulations to The Contact Company’s Employee of the Month for the month of September, Garry Dunbar. Garry is a Team Leader on a vibrant retail campaign and has been...

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News

The Contact Company Website Refresh

Recently, The Contact Company partnered with Liverpool-based digital agency, Elephant Digital, to deliver a completely refreshed company website. The site has a new, clean design and is completely aligned...

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Blog

6 Reasons you Should Consider Outsourcing your Customer Service

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