Date: January 14, 2020
This recent season of goodwill, The Contact Company employees raised funds for local charities with their festive activities… The Contact Company played host to its second Christmas Market, with...
Read MoreDate: January 7, 2020
Customer service requirements are unique to every business. For some companies, the goal may simply be to provide enough Customer Service Advisors to meet the high-demand and frequency of...
Read MoreDate: December 10, 2019
Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid...
Read MoreDate: November 26, 2019
Although the use of social media and live chat are on the up, email customer service still remains a firm favourite with customers reaching for their laptops, phones and...
Read MoreDate: October 29, 2019
Your customers expect (and deserve) more than just ‘good’ customer service. If you want to keep up with the competition, you need to offer your customers an exceptional experience-...
Read MoreDate: October 22, 2019
Last month, The Contact Company launched its first employee forum, led by colleagues from around the business, the HR department and CEO, Asif Hamid MBE. The forum, dubbed the...
Read MoreDate: October 7, 2019
The Contact Company was recently awarded The Workplace Wellbeing Charter, cementing its commitment to health and wellbeing across its employee group. The purpose of the charter is to seamlessly...
Read MoreDate: August 28, 2019
You know what they always say: “the customer knows best”! So, why is customer feedback so important and what’s the best way to get it? Feedback from customers offers...
Read MoreDate: August 13, 2019
Create a Separation between Marketing and Help It’s always best to create separate accounts for marketing and customer service/“help”. Every business in the world will receive complaints or experience...
Read MoreDate: August 2, 2019
The Contact Company has been named as one of Europe’s ‘Ones to Watch’ in a list of business excellence published by the European Business Awards, one of the world’s...
Read MoreDate: July 31, 2019
Customer service can make or break any business, but how do we deliver the top-notch customer service we strive for? The key is the people! Your Customer Service Team...
Read MoreDate: July 23, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of June, Jade Critchley… Jade is a Team Leader on a busy retail campaign and has been...
Read MoreDate: July 5, 2019
The Contact Company has been named as one of Liverpool City Region’s Top 50 Fastest-Growing Businesses… 50 of the fastest-growing businesses in Liverpool City Region have been identified as...
Read MoreDate: July 3, 2019
Live chat can be a vital method of customer support in the vast world of online shopping. No matter how user-friendly you aim to make your customers’ online shopping...
Read MoreDate: June 26, 2019
The Contact Company is the proud winner of the Financial and Professional Business of the Year award at this year’s Wirral Business Awards… The event took place at the...
Read MoreDate: June 18, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of May, Jacinta Rainford. Jacinta is a Team Leader on a busy retail campaign and has impressed...
Read MoreDate: June 17, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of April, Ashleigh Wakefield. Ashleigh is a Real Time Coordinator, within the Resource Planning department, on a...
Read MoreDate: June 14, 2019
• Employees from The Contact Company volunteer their time to Soccer Aid for Unicef and process telephone donations from the UK public. • All public donations to Soccer Aid...
Read MoreDate: June 11, 2019
First Contact Resolution (FCR) is simple: the lower the amount of interactions your customer faces to get their query sorted, the better. Lower amounts of customer interactions equal lower...
Read MoreDate: May 28, 2019
Wanting to outsource your customer service, but unsure of the lingo? Take a look at our A-Z of Customer Contact jargon… ACW (After Contact Work) Work completed by...
Read MoreDate: May 14, 2019
We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on...
Read MoreDate: May 13, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of March, Josh Rawlings. Josh is a Customer Service Advisor on a busy automotive campaign and has...
Read MoreDate: April 30, 2019
Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer...
Read MoreDate: April 2, 2019
Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So,...
Read MoreDate: March 28, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of February, Gráinne Corden. Gráinne is The Contact Company’s Audit, Risk and Compliance Coordinator, working within the Audit,...
Read MoreDate: March 20, 2019
Last Friday, The Contact Company had the pleasure of supporting the Red Nose Day donation lines for the third time in the company’s thirteen year history. Over the course...
Read MoreDate: March 20, 2019
A great customer experience is the key to great customer service. There are a few, simple things you can do to immediately improve the level of satisfaction your customer...
Read MoreDate: March 19, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of January, Emma Khaleel. Emma is a Team Leader on a busy telecommunications campaign, who is always...
Read MoreDate: March 13, 2019
The Contact Company is proud to announce that it will be one of the contact centres across the UK ready and waiting this Friday 15th to take donation calls...
Read MoreDate: February 19, 2019
What is it that sets successful employees apart from the rest? How did they manage to bag their dream job? Well, we’ll let you in on a few of...
Read MoreDate: February 18, 2019
Congratulations to The Contact Company’s Employee of the Month for the month of December, Luke Halpin. Luke is a Real Time Analyst on a busy financial services campaign and...
Read MoreDate: February 4, 2019
Live Chat is fast becoming the most popular customer contact method, with recent surveys suggesting that 73% of consumers prefer chat, compared to just 44% preferring calls and 61%...
Read MoreDate: January 22, 2019
Every department in your business should be working to a set of Key Performance Indicators (KPI’s), and the team in the Contact Centre are no exception. While most brands...
Read MoreDate: January 8, 2019
These days, nearly every brand has a presence on social media, but is your customer support keeping up? We’ve compiled 4 simple steps to instantly improve your social media customer service…...
Read MoreDate: December 21, 2018
Congratulations to The Contact Company’s Employee of the Month for the month of November, Amy Carr. Amy is a Campaign Trainer on a busy retail campaign. This time...
Read MoreDate: December 19, 2018
We’ve made our list, we’ve checked it twice. Did we use this as an excuse to watch Christmas films all day? …Yep! Here are a few of the customer service...
Read MoreDate: November 27, 2018
Whether you work in customer contact or not, every employee needs customer service skills. For those in a more traditional customer service role, interactions with your customers may be...
Read MoreDate: November 22, 2018
Congratulations to The Contact Company’s Employee of the Month for the month of October, Tommy Galtress. Tommy is a Customer Service Advisor on a busy automotive campaign, who...
Read MoreDate: November 20, 2018
Customer experience is a key driver for consumers when it comes to selecting brands to invest in- it’s not just about the pennies anymore. In fact, when surveyed, 55%...
Read MoreDate: November 8, 2018
Congratulations to The Contact Company’s Employee of the Month for the month of September, Garry Dunbar. Garry is a Team Leader on a vibrant retail campaign and has been...
Read MoreDate: October 26, 2018
Recently, The Contact Company partnered with Liverpool-based digital agency, Elephant Digital, to deliver a completely refreshed company website. The site has a new, clean design and is completely aligned...
Read MoreDate: August 14, 2018
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