Employee of the Month

Employee of the Year: Gráinne Corden

Congratulations to 2019’s Employee of the Year, Gráinne Corden! Back in February of last year, Gráinne was awarded Employee of the Month for her positive, can-do attitude and her...

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Blog

5 Customer Service Phrases you Should be Using

We’ve talked about which phrases to avoid, but what about the ones you should be using? The language you choose to use when speaking to a customer makes a...

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News

Meet the Team: Ammaarah Sidat

Ammaarah Sidat is a Customer Service Advisor on a busy retail campaign; who, in her spare time, has been doing some fantastic work running the Liverpool arm of the...

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Blog

Customer Service: 6 Things You May be Doing Wrong

The world of customer service is constantly moving and evolving, but there are standards and pillars of success that remain the same. Here are the 6 things you may...

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News

The Contact Company Raises Funds for The Fire Fighters Charity

Last week, The Contact Company raised funds for The Firefighters Charity with its Valentine’s theme lollipop grams… The Contact Company employees were able to purchase a lollipop gram to...

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Blog

What Turns Customer Service in to “Great Customer Service”?

This week, we came across a definition for customer service: “The assistance and advice provided by a company to those people who buy or use its products or services.”...

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Blog

How to Prevent your Customers Breaking-Up With You

Loyal customers are the back-bone of every business. Sure, bringing in new customers is important, but by retaining customers you can expect a lot…. With a 5% increase in...

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Blog

Meet the Team: Gráinne Corden

We’re continuing our ‘Meet the Team’ feature with The Contact Company’s Recruitment & Vetting Coordinator, Gráinne Corden… I joined The Contact Company in August 2017, on a large retail...

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Blog

Top Tips for Workplace Well-being

Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here...

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Blog

Meet the Team: Leon Lonsdale

We’re kicking off our ‘Meet the Team’ feature with The Contact Company’s Audit, Risk and Compliance Coordinator, Leon Lonsdale…   I started at The Contact Company in January 2015,...

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News

The Contact Company Raises Festive Funds for Wirral Charities

This recent season of goodwill, The Contact Company employees raised funds for local charities with their festive activities… The Contact Company played host to its second Christmas Market, with...

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Blog

Top-notch Customer Service: How Does it Help your Business?

Customer service requirements are unique to every business. For some companies, the goal may simply be to provide enough Customer Service Advisors to meet the high-demand and frequency of...

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Blog

Top 5 Phone Tips for Customer Service

Talking over the phone is a real skill. Without speaking to an individual face-to-face, it’s easy for your message to become lost in translation. Facial expressions and gestures aid...

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Blog

5 Ways to Improve your Customers’ Email Experience

Although the use of social media and live chat are on the up, email customer service still remains a firm favourite with customers reaching for their laptops, phones and...

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Blog

Multi-channel or Omni-channel Customer Support: What’s the Difference?

Your customers expect (and deserve) more than just ‘good’ customer service. If you want to keep up with the competition, you need to offer your customers an exceptional experience-...

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News

The Contact Company Launches Employee Forum

Last month, The Contact Company launched its first employee forum, led by colleagues from around the business, the HR department and CEO, Asif Hamid MBE. The forum, dubbed the...

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News

The Contact Company Awarded The Workplace Wellbeing Charter

The Contact Company was recently awarded The Workplace Wellbeing Charter, cementing its commitment to health and wellbeing across its employee group. The purpose of the charter is to seamlessly...

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Blog

Customer Feedback: Why it’s Important and How to Ask for it

You know what they always say: “the customer knows best”! So, why is customer feedback so important and what’s the best way to get it? Feedback from customers offers...

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Blog

4 Key Tips for Social Media as a Customer Service Medium

Create a Separation between Marketing and Help It’s always best to create separate accounts for marketing and customer service/“help”. Every business in the world will receive complaints or experience...

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News

The Contact Company Named as One of Europe’s Best in First Ever ‘Ones to Watch’ List

The Contact Company has been named as one of Europe’s ‘Ones to Watch’ in a list of business excellence published by the European Business Awards, one of the world’s...

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Blog

5 Key Traits of a Great Customer Service Advisor

Customer service can make or break any business, but how do we deliver the top-notch customer service we strive for? The key is the people! Your Customer Service Team...

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Employee of the Month

Employee of the Month, June

Congratulations to The Contact Company’s Employee of the Month for the month of June, Jade Critchley… Jade is a Team Leader on a busy retail campaign and has been...

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News

The Contact Company Named One of Liverpool City Region’s Fastest-Growing Businesses

The Contact Company has been named as one of Liverpool City Region’s Top 50 Fastest-Growing Businesses… 50 of the fastest-growing businesses in Liverpool City Region have been identified as...

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Blog

4 Major Reasons to Offer Live Chat to your Customers

Live chat can be a vital method of customer support in the vast world of online shopping. No matter how user-friendly you aim to make your customers’ online shopping...

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News

The Contact Company Win Financial and Professional Business of the Year at the WBA’s 2019

The Contact Company is the proud winner of the Financial and Professional Business of the Year award at this year’s Wirral Business Awards… The event took place at the...

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Employee of the Month

Employee of the Month, May

Congratulations to The Contact Company’s Employee of the Month for the month of May, Jacinta Rainford. Jacinta is a Team Leader on a busy retail campaign and has impressed...

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Employee of the Month

Employee of the Month, April

Congratulations to The Contact Company’s Employee of the Month for the month of April, Ashleigh Wakefield. Ashleigh is a Real Time Coordinator, within the Resource Planning department, on a...

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News

The Contact Company Pledge their Support to Soccer Aid for Unicef

• Employees from The Contact Company volunteer their time to Soccer Aid for Unicef and process telephone donations from the UK public. • All public donations to Soccer Aid...

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Blog

5 Ways to Improve First Contact Resolution

First Contact Resolution (FCR) is simple: the lower the amount of interactions your customer faces to get their query sorted, the better. Lower amounts of customer interactions equal lower...

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Blog

The A-Z of Customer Contact Jargon

Wanting to outsource your customer service, but unsure of the lingo? Take a look at our A-Z of Customer Contact jargon…   ACW (After Contact Work) Work completed by...

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Blog

How to Say Sorry to your Customers (and Mean it)

We’ve all been there: we’re stuck without our delivery/ the tickets for that special event haven’t arrived/ our takeaway is well past its delivery time/ the fridge is on...

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Employee of the Month

Employee of the Month, March

Congratulations to The Contact Company’s Employee of the Month for the month of March, Josh Rawlings. Josh is a Customer Service Advisor on a busy automotive campaign and has...

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Blog

How to be a Good Listener in Customer Service

Being a good listener allows you to see the world through the eyes of others and to understand their feelings. This is especially important in the world of customer...

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Blog

How to Hire the Right Customer Service Employees

Your customers are important. In a world of social media and review sites, customer service and experience is a huge deciding factor for consumers choosing brands to trust. So,...

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Employee of the Month

Employee of the Month, February

Congratulations to The Contact Company’s Employee of the Month for the month of February, Gráinne Corden.   Gráinne is The Contact Company’s Audit, Risk and Compliance Coordinator, working within the Audit,...

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News

The Contact Company Supports Red Nose Day Donation Calls

Last Friday, The Contact Company had the pleasure of supporting the Red Nose Day donation lines for the third time in the company’s thirteen year history. Over the course...

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Blog

Customer Service: What your Customers Really Want

A great customer experience is the key to great customer service. There are a few, simple things you can do to immediately improve the level of satisfaction your customer...

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Employee of the Month

Employee of the Month, January

Congratulations to The Contact Company’s Employee of the Month for the month of January, Emma Khaleel. Emma is a Team Leader on a busy telecommunications campaign, who is always...

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News

The Contact Company Answers the Call for Red Nose Day

The Contact Company is proud to announce that it will be one of the contact centres across the UK ready and waiting this Friday 15th to take donation calls...

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Blog

10 Things Successful Employees Do

What is it that sets successful employees apart from the rest? How did they manage to bag their dream job? Well, we’ll let you in on a few of...

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Employee of the Month

Employee of the Month, December

Congratulations to The Contact Company’s Employee of the Month for the month of December, Luke Halpin. Luke is a Real Time Analyst on a busy financial services campaign and...

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Blog

6 Ways to Improve your Customers’ Live Chat Experience

Live Chat is fast becoming the most popular customer contact method, with recent surveys suggesting that 73% of consumers prefer chat, compared to just 44% preferring calls and 61%...

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