Employee of the Month

Employee of the Month November 2021: Phil Ives

Congratulations to our Employee of the Month for November 2021, Phil Ives! Phil is the Communications Executive at The Contact Company and has been awarded Employee of the Month...

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Employee of the Month

Employee of the Month October 2021: Paul Woods

Congratulations to our Employee of the Month for October 2021, Paul Woods! Paul is a Customer Service Advisor on one of our busy telecommunications campaigns who has been awarded...

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News

The Contact Company Named on Crown Commercial Service Framework

The Contact Company has been named as a supplier on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework. Crown Commercial Service (CCS) supports the public sector to...

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Employee of the Month

Employee of the Month September 2021: Kayleigh Parle

Congratulations to our Employee of the Month for September, Kayleigh Parle! Kayleigh is The Contact Company’s Learning and Development Co-ordinator, working within our Training and Development Department. Kayleigh has...

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Employee of the Month

Employee of the Month August 2021: Debbie Smith

Congratulations to our Employee of the Month for August, Debbie Smith! Debbie is part of our Audit Risk and Compliance Department as one of our Coordinators who has been...

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Blog

Customer Service Phrases to Avoid: Part 2

Every brand makes mistakes sometimes, and interactions can be tricky for the customer service team when customers are feeling frustrated, but it’s the team’s job to turn this around....

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News

The Contact Company Partners with 3D Training to Deliver Mental Health Training

The Contact Company has partnered with 3D Training to provide all of its line managers with mental health training…   The Contact Company are pleased to be working in...

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Blog

Customer Service Phrases to Avoid

Every brand makes mistakes sometimes, and interactions can be tricky for the customer service team when customers are feeling frustrated, but it’s the team’s job to turn this around....

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Employee of the Month

Employee of the Month July 2021: Miki Carter

Congratulations to our Employee of the Month for the month of July, Miki Carter! Miki is a Team Leader on a busy retail campaign who has been awarded employee...

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Blog

How to Talk to a Frustrated Customer

A frustrated customer is frustrated for a reason, and it’s your job to help turn their negative experience in to a positive one.   As we move in to...

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Employee of the Month

Employee of the Month June 2021: Keeley Jones

Congratulations to The Contact Company’s Employee of the Month for the month of June, Keeley Jones! Keeley is a Bank Trainer on a fast-paced retail campaign and has been...

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News

The Contact Company Secures CCA Global Standard Accreditation

The Contact Company has achieved CCA Global Standard Accreditation, a globally recognised framework that assesses the reliability and effectiveness of a customer service operation, for the third year running....

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Blog

Top Tips for Multilingual Customer Support

Multilingual customer support is important. Your customers expect to be able to talk to your Customer Service Team whenever they need them- no matter where in the World they...

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News

The Contact Company Achieves Cyber Essentials Plus

The Contact Company has expanded its growing repertoire of certifications by securing Cyber Essentials Plus. Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the...

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Blog

4 things you need to know about WhatsApp for customer service

As a customer contact provider with many years’ experience, our partners look to us for advice on the contact methods they should be utilising. One we often get asked...

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Employee of the Month

Employee of the Month May 2021: Julie Hill

Congratulations to our Employee of the Month for the month of May, Julie Hill! Julie is a Team Leader on a busy retail campaign and has been selected as...

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News

The Contact Company Sees Turnover Double within 5 Years

The Contact Company has seen turnover exceed £40 million, a 50% increase in 5 years, ahead of its 15th anniversary. Back in 2015, The Contact Company CEO Asif Hamid...

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Employee of the Month

Employee of the Month April 2021: Craig Clayton

Congratulations to The Contact Company’s Employee of the Month for April 2021, Craig Clayton… Craig is a Customer Service Advisor and Bank Trainer on a bustling retail campaign, whose...

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Blog

Why Responding to Positive Reviews is Important (and How to Do it Well!)

Although it may sound obvious, many brands focus on the negative reviews and fail to follow-up on the positive ones. Both need to be responded to, but for different...

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Blog

Live Chat 101: Why it’s Important and How to Do it Right

With 79% of consumers citing live chat as their preferred customer service contact method, the medium is only increasing in popularity. So, why is live chat important and how...

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Employee of the Month

Employee of the Month March 2021: Fran Passman

Congratulations to The Contact Company’s Employee of the Month for March 2021, Fran Passman… Fran is a member of the cleaning team here at The Contact Company, and her...

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News

The Contact Company Unveils Testing Facility for Colleagues

Last month The Contact Company unveiled its on-site COVID-19 testing facility for essential worker colleagues operating from the office.   Throughout the pandemic customer service professionals have worked tirelessly,...

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Employee of the Month

Employee of the Month February 2021: Hannah Neave

Congratulations to The Contact Company’s Employee of the Month for February 2021, Hannah Neave! Hannah is a Customer Service Advisor on a fast-paced retail campaign. Hannah was nominated by...

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Blog

Customer Service: How to Wow your Customer

Customer service, and exceptional customer service at that, is no longer appreciated; it’s expected. As such, brands are needing to go that little bit farther to really ‘wow’ their...

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Employee of the Month

Employee of the Month January 2021: John Harbourne

Congratulations to The Contact Company’s Employee of the Month for January 2021, John Harbourne! John is a Customer Service Advisor on one of our busy telecommunications campaigns and has...

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Blog

Customer Service Statistics you Need to Know in 2021

Time after time the importance of customer service and the customer experience has been proven to be at the top of the list when it comes to both attracting...

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Employee of the MonthNews

Employee of the Month December 2020: Hannah McNally

Congratulations to The Contact Company’s Employee of the Month for December 2020, Hannah McNally! Hannah is an Operations Manager on one of our busy retail campaigns. Hannah was nominated...

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Blog

3 Steps to Improve your Customers’ Experience Today

We all know that experience and the level of service is now high on the customer’s agenda, heavily influencing buying behaviours. Customers no longer compare your service against just...

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Blog

4 Inspiring Examples of Top Class Customer Service

Customer service is a key differentiator for consumers when deciding which brands to spend their hard-earned cash with. Your customer support teams and their professionalism is critical to success...

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News

The Contact Company Supports Wirral Council Contact Tracing

A new local contact tracing system has been launched by Wirral Council to help identify and support people who have recently tested positive for COVID-19. The borough’s contact tracing...

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Blog

Preferred Customer Contact Methods by Generation

Customer contact methods aren’t one-size-fits-all. It’s important for brands to understand their demographics and to cater their experience to those who use that particular channel the most. For example,...

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Blog

The Top 5 Most Common Customer Needs (and how to meet them)

In a survey from RightNow, it was found that 86% of consumers are willing to pay up to 25% more for a better customer experience. Customers have made it...

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Blog

10 Customer Service Statistics you Need to Pay Attention to

The customer experience is everything; it’s what sets you apart from your competitors. But how can you work to improve your customer experience if you don’t know what your...

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Blog

10 Customer Service Blogs you Should be Reading

In a competitive, connected world, it’s important to stay ahead of the curve and up-to-date with industry news and information, and working time in to your day or week...

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Blog

10 Motivational Customer Service Quotes

Despite times being challenging for business, customers are still looking for the best possible levels of experience and so brands need to commit to providing fantastic customer service if...

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Blog

3 Important Benefits of Human Customer Service

Finding the balance between AI solutions and human customer service can be a fine line to toe. Yes, these solutions can be helpful to enhance the customer experience (for...

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Blog

5 Reasons to Keep your Customer Service Onshore

Now more than ever, with the prevalence of e-commerce and 24/7 online service, customers want connecting with customer service representatives with ease, whenever they need, quickly and efficiently- and...

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Blog

Customer Experience: What is it and why does it matter?

Customer experience is just as important as product or service for any brand. As a consumer, if you think of the last time you interacted with a company, you’ll...

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Blog

How to Provide First Class Customer Service During a Crisis

Across the past year, businesses worldwide have been struggling with the effects of COVID-19. During times of crisis, it’s especially important to be transparent when it comes to communicating...

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Blog

How to Manage Customer Interactions During a Service Outage

Do you have a plan for managing customer interactions during an outage? Outage and periods of down-time come in all shapes and sizes, and despite all of your planning,...

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Blog

Multi-Channel Customer Service Explained

When a brand’s Customer Service Team utilise a number of contact mediums, it’s known as multi-channel customer service/support. Multi-channel support offers a more personalised service, so that the needs...

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Blog

The 5 Social Media Customer Service Tips you Need to Know

In this ever-connected and vocal world, social media customer service is no longer a nice-to-have; it’s a necessity. Your competition have a social media presence, and why? Simply because...

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