Date: July 9, 2021
Congratulations to The Contact Company’s Employee of the Month for the month of June, Keeley Jones! Keeley is a Bank Trainer on a fast-paced retail campaign and has been...
Read MoreDate: June 30, 2021
The Contact Company has achieved CCA Global Standard Accreditation, a globally recognised framework that assesses the reliability and effectiveness of a customer service operation, for the third year running....
Read MoreDate: June 24, 2021
Multilingual customer support is important. Your customers expect to be able to talk to your Customer Service Team whenever they need them- no matter where in the World they...
Read MoreDate: June 16, 2021
The Contact Company has expanded its growing repertoire of certifications by securing Cyber Essentials Plus. Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the...
Read MoreDate: June 10, 2021
As a customer contact provider with many years’ experience, our partners look to us for advice on the contact methods they should be utilising. One we often get asked...
Read MoreDate: June 2, 2021
Congratulations to our Employee of the Month for the month of May, Julie Hill! Julie is a Team Leader on a busy retail campaign and has been selected as...
Read MoreDate: May 19, 2021
The Contact Company has seen turnover exceed £40 million, a 50% increase in 5 years, ahead of its 15th anniversary. Back in 2015, The Contact Company CEO Asif Hamid...
Read MoreDate: April 29, 2021
Congratulations to The Contact Company’s Employee of the Month for April 2021, Craig Clayton… Craig is a Customer Service Advisor and Bank Trainer on a bustling retail campaign, whose...
Read MoreDate: April 23, 2021
Although it may sound obvious, many brands focus on the negative reviews and fail to follow-up on the positive ones. Both need to be responded to, but for different...
Read MoreDate: April 7, 2021
With 79% of consumers citing live chat as their preferred customer service contact method, the medium is only increasing in popularity. So, why is live chat important and how...
Read MoreDate: March 25, 2021
Congratulations to The Contact Company’s Employee of the Month for March 2021, Fran Passman… Fran is a member of the cleaning team here at The Contact Company, and her...
Read MoreDate: March 10, 2021
Last month The Contact Company unveiled its on-site COVID-19 testing facility for essential worker colleagues operating from the office. Throughout the pandemic customer service professionals have worked tirelessly,...
Read MoreDate: March 2, 2021
Congratulations to The Contact Company’s Employee of the Month for February 2021, Hannah Neave! Hannah is a Customer Service Advisor on a fast-paced retail campaign. Hannah was nominated by...
Read MoreDate: February 11, 2021
Customer service, and exceptional customer service at that, is no longer appreciated; it’s expected. As such, brands are needing to go that little bit farther to really ‘wow’ their...
Read MoreDate: January 28, 2021
Congratulations to The Contact Company’s Employee of the Month for January 2021, John Harbourne! John is a Customer Service Advisor on one of our busy telecommunications campaigns and has...
Read MoreDate: January 13, 2021
Time after time the importance of customer service and the customer experience has been proven to be at the top of the list when it comes to both attracting...
Read MoreDate: December 22, 2020
Congratulations to The Contact Company’s Employee of the Month for December 2020, Hannah McNally! Hannah is an Operations Manager on one of our busy retail campaigns. Hannah was nominated...
Read MoreDate: November 19, 2020
We all know that experience and the level of service is now high on the customer’s agenda, heavily influencing buying behaviours. Customers no longer compare your service against just...
Read MoreDate: October 28, 2020
Customer service is a key differentiator for consumers when deciding which brands to spend their hard-earned cash with. Your customer support teams and their professionalism is critical to success...
Read MoreDate: October 20, 2020
A new local contact tracing system has been launched by Wirral Council to help identify and support people who have recently tested positive for COVID-19. The borough’s contact tracing...
Read MoreDate: October 8, 2020
Customer contact methods aren’t one-size-fits-all. It’s important for brands to understand their demographics and to cater their experience to those who use that particular channel the most. For example,...
Read MoreDate: September 18, 2020
In a survey from RightNow, it was found that 86% of consumers are willing to pay up to 25% more for a better customer experience. Customers have made it...
Read MoreDate: August 26, 2020
The customer experience is everything; it’s what sets you apart from your competitors. But how can you work to improve your customer experience if you don’t know what your...
Read MoreDate: August 13, 2020
In a competitive, connected world, it’s important to stay ahead of the curve and up-to-date with industry news and information, and working time in to your day or week...
Read MoreDate: July 30, 2020
Despite times being challenging for business, customers are still looking for the best possible levels of experience and so brands need to commit to providing fantastic customer service if...
Read MoreDate: July 17, 2020
Finding the balance between AI solutions and human customer service can be a fine line to toe. Yes, these solutions can be helpful to enhance the customer experience (for...
Read MoreDate: June 25, 2020
Now more than ever, with the prevalence of e-commerce and 24/7 online service, customers want connecting with customer service representatives with ease, whenever they need, quickly and efficiently- and...
Read MoreDate: June 11, 2020
Customer experience is just as important as product or service for any brand. As a consumer, if you think of the last time you interacted with a company, you’ll...
Read MoreDate: May 29, 2020
Across the past year, businesses worldwide have been struggling with the effects of COVID-19. During times of crisis, it’s especially important to be transparent when it comes to communicating...
Read MoreDate: May 6, 2020
Do you have a plan for managing customer interactions during an outage? Outage and periods of down-time come in all shapes and sizes, and despite all of your planning,...
Read MoreDate: April 21, 2020
When a brand’s Customer Service Team utilise a number of contact mediums, it’s known as multi-channel customer service/support. Multi-channel support offers a more personalised service, so that the needs...
Read MoreDate: April 7, 2020
In this ever-connected and vocal world, social media customer service is no longer a nice-to-have; it’s a necessity. Your competition have a social media presence, and why? Simply because...
Read MoreDate: April 3, 2020
Congratulations to 2019’s Employee of the Year, Gráinne Corden! Back in February of last year, Gráinne was awarded Employee of the Month for her positive, can-do attitude and her...
Read MoreDate: March 26, 2020
We’ve talked about which phrases to avoid, but what about the ones you should be using? The language you choose to use when speaking to a customer makes a...
Read MoreDate: March 10, 2020
Ammaarah Sidat is a Customer Service Advisor on a busy retail campaign; who, in her spare time, has been doing some fantastic work running the Liverpool arm of the...
Read MoreDate: March 3, 2020
The world of customer service is constantly moving and evolving, but there are standards and pillars of success that remain the same. Here are the 6 things you may...
Read MoreDate: February 21, 2020
Last week, The Contact Company raised funds for The Firefighters Charity with its Valentine’s theme lollipop grams… The Contact Company employees were able to purchase a lollipop gram to...
Read MoreDate: February 18, 2020
This week, we came across a definition for customer service: “The assistance and advice provided by a company to those people who buy or use its products or services.”...
Read MoreDate: February 4, 2020
Loyal customers are the back-bone of every business. Sure, bringing in new customers is important, but by retaining customers you can expect a lot…. With a 5% increase in...
Read MoreDate: January 30, 2020
We’re continuing our ‘Meet the Team’ feature with The Contact Company’s Recruitment & Vetting Coordinator, Gráinne Corden… I joined The Contact Company in August 2017, on a large retail...
Read MoreDate: January 21, 2020
Whether you’re an employee looking to get the most out of your working environment, or an employer looking for ways to help your staff feel content and engaged, here...
Read MoreDate: January 16, 2020
We’re kicking off our ‘Meet the Team’ feature with The Contact Company’s Audit, Risk and Compliance Coordinator, Leon Lonsdale… I started at The Contact Company in January 2015,...
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