Employee of the Month

Employee of the Month October 2023: Jan Scott

The Contact Company congratulates Jan Scott for being one of our winners of September’s Employee of the Month! Jan’s role at TCC is the Payroll Administrator, responsible for preparing,...

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Employee of the Month

Employee or the Month September 2023: James Hesketh

The Contact Company congratulates James Hesketh for being one of our winners of September’s Employee of the Month! James is one of our Bank Trainers who supports multiple campaigns...

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Employee of the Month

Employee or the Month September 2023: Rachael Mason

The Contact Company congratulates Rachael Mason for being one of our winners of September’s Employee of the Month! Rachael is one of our HR Advisors and has shown to...

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Employee of the Month

Employee of the Month August 2023: Paul Woods

The Contact Company congratulates Paul Woods for winning Employee of the Month for August! Paul works on one of our tourism campaigns and has been selected as this month’s...

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Employee of the Month

Employee of the Month July 2023: Geoffrey Willis

The Contact Company congratulates Geoffrey Willis for winning July’s Employee of the Month! Geoffrey is a Customer Service Advisor on one of our fast-paced financial service campaigns. Our advisors...

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Employee of the Month

Employee of the Month June 2023: Elaine Baddeley

The Contact Company congratulates our newest Employee of the Month, Elaine Baddeley! Elaine is our Training Lead and has been chosen as June’s winner for her desire to make...

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News

The Contact Company Introduces Menopause Champions

Last month we launched a training programme in partnership with Health@Work and Menopause 360 Consultancy to introduce Menopause Champions at The Contact Company (TCC). At TCC, we are committed...

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Employee of the Month

Employee of the Month May 2023: Lauren Langton

Congratulations to Lauren Langton, The Contact Company’s Employee of the Month for May! Lauren is a Customer Service Representative on one of our fast-paced Financial Service campaigns and has...

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Employee of the Month

Employee of the Month April 2023: Charley Griffiths

Congratulations to Charley Griffiths, our Employee of the Month for April! Charley is a Technical Specialist on our coffee specialist campaign. After receiving fantastic feedback from the client and...

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Employee of the Month

Employee of the Month March 2023: Shannon Gower

Congratulations to our second Employee of the Month winner for March, Shannon Gower! Shannon has shown tremendous growth whilst working at The Contact Company having overcome challenges to become...

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Employee of the Month

Employee of the Month March 2023: Michael Perry

Congratulations to Michael Perry, one of our March Employee of the Month winners! Michael is a Team Leader on one of our Financial Service campaigns. He has been awarded...

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Employee of the Month

Employee of the Month February 2023: Jemma Palmer

Congratulations to Jemma Palmer, TCC’s Employee of the Month for February! Jemma is a Team Leader on one of our busy retail campaigns; she has been selected as this...

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Employee of the Month

Employee of the Month January 2023: Adam Wallace

Congratulations to Adam Wallace, another of our Employee of the Month winners for January! Adam is a Real Time Co-ordinator in our Resource Planning Department and has been a...

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Employee of the Month

Employee of the Month January 2023: Katie Bradley

Congratulations to Katie Bradley, one of our Employee of the Month winners for January! Katie is an Operations Manager on one of our Financial Service campaigns and has worked...

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News

National Apprenticeship Week 2023

As it’s National Apprenticeship Week, we thought it would be appropriate to talk about the great work of our colleagues who are currently completing apprenticeships to develop their skills...

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Employee of the Month

Employee of the Month December 2022: Zachary Grace & Mike Baker

Congratulations to our Employees of the Month for December, Zachary Grace and Mike Baker. Both had done such a fantastic job throughout the month that our panel couldn’t decide...

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News

Rachael Mason Promoted to Junior HR Advisor

We are proud to announce that after a successful period as an HR Administrator, Rachael Mason is now a Junior HR Advisor! Sally on the HR Team says, “Rachael...

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News

Sarah Parkinson Joins our HR Team

We are delighted to announce the newest member of our HR Team, Sarah Parkinson! Sarah’s TCC journey started in 2016 when she joined as a Team Leader on one...

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News

Join The Team

If you are passionate about delivering excellent customer service, then The Contact Company is the place for you. We are looking for positive, enthusiastic individuals with excellent communication skills...

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Employee of the Month

Employee of the Month November 2022: Carmel Brown

Congratulations to our Employee of the Month for November 2022, Carmel Brown! Carmel is an Operation Manager on one of our fast-paced retail campaigns and has been chosen as...

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News

Barry O’Loughlin Joins the Team

We are excited to introduce you to the newest member of our team, Barry O’Loughlin! With a wealth of experience, Barry is the ideal person to head up our...

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Employee of the Month

Employee of the Month October 2022: Suzanne Cook

Thanks to our Employee of the Month for October 2022, Suzanne Cook! Suzanne is a customer service representative on one of our fast-paced financial campaigns and is a worthy...

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Employee of the Month

Employee of the Month August 2022: Stephen Poulson

Congratulations to our Employee of the Month for August 2022, Stephen Poulson! Stephen is a Customer Service Representative on one of our financial services campaigns and has been chosen...

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Employee of the Month

Employee of the Month July 2022: Michael Simmons

Congratulations to our Employee of the Month for July 2022, Michael Simmons! Michael is a Customer Service Representative on one of our retail campaigns and has been chosen as...

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Employee of the Month

Employee of the Month June 2022: Roy Parry

Congratulations to our Employee of the Month for June 2022, Roy Parry! Roy is a Team Leader on one of our e-Retailer campaigns and was chosen by our panel...

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Employee of the Month

Employee of the Month May 2022: Louise O’Malley-Clark

Congratulations to The Contact Company’s Employee of the Month for June 2022, Louise O’Malley-Clark! Louise is one of our Customer Service Representatives who has received this month’s award for...

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Employee of the Month

Employee of the Month April 2022: Matthew Donohue

Congratulations to our Employee of the Month for April 2022, Matthew Donohue. Matthew is a Team Leader on one of our telecommunication campaigns and has been awarded this month’s...

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Employee of the Month

Employee of the Month March 2022: Daniel Radcliffe

Congratulations to our Employee of the Month for March 2022, Daniel Radcliffe. Daniel is a Customer Service Representative on our new financial service campaign and has been awarded this...

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News

Amir Mirza: Supporting Orphans in Need

Our Head of Audit Risk & Compliance, Amir Mirza made the incredible journey to Nepal with Orphans in Need to support the effort in providing food parcels to widows...

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Employee of the Month

Employee of the Month February 2022: John Wardle

Congratulations to our Employee of the Month for February 2022, John Wardle! John is a Team Leader on one of our busy e-commerce campaigns and has won this month’s...

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Employee of the Month

Employee of the Month January 2022: Dionne Levy

Congratulations to our Employee of the Month for January 2022, Dionne Levy! Dionne is an Operations Manager on one of our busy telecommunications campaigns and has been awarded Employee...

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Employee of the Month

Employees of the Month December 2021: Cris Montgomery, Christina Lee and Leon Lonsdale

Congratulations to our Employees of the Month for December, Cris Montgomery, Christina Lee and Leon Lonsdale. For the first time, we have three Employees of the Month. Our judging...

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Employee of the Month

Employee of the Month November 2021: Phil Ives

Congratulations to our Employee of the Month for November 2021, Phil Ives! Phil is the Communications Executive at The Contact Company and has been awarded Employee of the Month...

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Employee of the Month

Employee of the Month October 2021: Paul Woods

Congratulations to our Employee of the Month for October 2021, Paul Woods! Paul is a Customer Service Advisor on one of our busy telecommunications campaigns who has been awarded...

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News

The Contact Company Named on Crown Commercial Service Framework

The Contact Company has been named as a supplier on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework. Crown Commercial Service (CCS) supports the public sector to...

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Employee of the Month

Employee of the Month September 2021: Kayleigh Parle

Congratulations to our Employee of the Month for September, Kayleigh Parle! Kayleigh is The Contact Company’s Learning and Development Co-ordinator, working within our Training and Development Department. Kayleigh has...

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Employee of the Month

Employee of the Month August 2021: Debbie Smith

Congratulations to our Employee of the Month for August, Debbie Smith! Debbie is part of our Audit Risk and Compliance Department as one of our Coordinators who has been...

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Blog

Customer Service Phrases to Avoid: Part 2

Every brand makes mistakes sometimes, and interactions can be tricky for the customer service team when customers are feeling frustrated, but it’s the team’s job to turn this around....

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News

The Contact Company Partners with 3D Training to Deliver Mental Health Training

The Contact Company has partnered with 3D Training to provide all of its line managers with mental health training…   The Contact Company are pleased to be working in...

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Blog

Customer Service Phrases to Avoid

Every brand makes mistakes sometimes, and interactions can be tricky for the customer service team when customers are feeling frustrated, but it’s the team’s job to turn this around....

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Employee of the Month

Employee of the Month July 2021: Miki Carter

Congratulations to our Employee of the Month for the month of July, Miki Carter! Miki is a Team Leader on a busy retail campaign who has been awarded employee...

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Blog

How to Talk to a Frustrated Customer

A frustrated customer is frustrated for a reason, and it’s your job to help turn their negative experience in to a positive one.   As we move in to...

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