News

International Women’s Day 2024

Today is International Women’s Day, a special day that aims to promote gender equality and celebrate the incredible achievements of women all over the world. This year’s theme is...

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Sensée Acquire The Contact Company

Sensée has purchased The Contact Company (TCC), and together they have formed a new UK-based CX Outsourcing Group. This collaboration has brought together the expertise of both companies, creating...

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The Contact Company Chooses to Support Maggie’s Wirral

Selected as one of TCC’s charities of 2024, Maggie’s is a charity dedicated to helping people take back control when cancer turns life upside down. With professional support for...

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The Contact Company Chooses to Support Wirral Ark

Selected as one of TCC’s charities of 2024, Wirral Ark is a charity dedicated to tackling homelessness in every form. As an independent organisation, Wirral Ark provides shelter and...

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News

National Apprenticeship Week 2024

In recognition of National Apprenticeship Week, we would like to highlight the outstanding work being done by our colleagues who are currently undergoing apprenticeships to enhance their skills while...

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The Contact Company Introduces Menopause Champions

Last month we launched a training programme in partnership with Health@Work and Menopause 360 Consultancy to introduce Menopause Champions at The Contact Company (TCC). At TCC, we are committed...

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National Apprenticeship Week 2023

As it’s National Apprenticeship Week, we thought it would be appropriate to talk about the great work of our colleagues who are currently completing apprenticeships to develop their skills...

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News

Rachael Mason Promoted to Junior HR Advisor

We are proud to announce that after a successful period as an HR Administrator, Rachael Mason is now a Junior HR Advisor! Sally on the HR Team says, “Rachael...

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Sarah Parkinson Joins our HR Team

We are delighted to announce the newest member of our HR Team, Sarah Parkinson! Sarah’s TCC journey started in 2016 when she joined as a Team Leader on one...

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Join The Team

If you are passionate about delivering excellent customer service, then The Contact Company is the place for you. We are looking for positive, enthusiastic individuals with excellent communication skills...

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Barry O’Loughlin Joins the Team

We are excited to introduce you to the newest member of our team, Barry O’Loughlin! With a wealth of experience, Barry is the ideal person to head up our...

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Amir Mirza: Supporting Orphans in Need

Our Head of Audit Risk & Compliance, Amir Mirza made the incredible journey to Nepal with Orphans in Need to support the effort in providing food parcels to widows...

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The Contact Company Named on Crown Commercial Service Framework

The Contact Company has been named as a supplier on Crown Commercial Service’s Outsourced Contact Centre and Business Services framework. Crown Commercial Service (CCS) supports the public sector to...

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The Contact Company Partners with 3D Training to Deliver Mental Health Training

The Contact Company has partnered with 3D Training to provide all of its line managers with mental health training…   The Contact Company are pleased to be working in...

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The Contact Company Secures CCA Global Standard Accreditation

The Contact Company has achieved CCA Global Standard Accreditation, a globally recognised framework that assesses the reliability and effectiveness of a customer service operation, for the third year running....

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The Contact Company Achieves Cyber Essentials Plus

The Contact Company has expanded its growing repertoire of certifications by securing Cyber Essentials Plus. Cyber Essentials is a Government-backed and industry-supported scheme that helps businesses protect themselves against the...

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The Contact Company Sees Turnover Double within 5 Years

The Contact Company has seen turnover exceed £40 million, a 50% increase in 5 years, ahead of its 15th anniversary. Back in 2015, The Contact Company CEO Asif Hamid...

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The Contact Company Unveils Testing Facility for Colleagues

Last month The Contact Company unveiled its on-site COVID-19 testing facility for essential worker colleagues operating from the office.   Throughout the pandemic customer service professionals have worked tirelessly,...

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Employee of the MonthNews

Employee of the Month December 2020: Hannah McNally

Congratulations to The Contact Company’s Employee of the Month for December 2020, Hannah McNally! Hannah is an Operations Manager on one of our busy retail campaigns. Hannah was nominated...

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The Contact Company Supports Wirral Council Contact Tracing

A new local contact tracing system has been launched by Wirral Council to help identify and support people who have recently tested positive for COVID-19. The borough’s contact tracing...

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Meet the Team: Ammaarah Sidat

Ammaarah Sidat is a Customer Service Advisor on a busy retail campaign; who, in her spare time, has been doing some fantastic work running the Liverpool arm of the...

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The Contact Company Raises Funds for The Fire Fighters Charity

Last week, The Contact Company raised funds for The Firefighters Charity with its Valentine’s theme lollipop grams… The Contact Company employees were able to purchase a lollipop gram to...

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The Contact Company Raises Festive Funds for Wirral Charities

This recent season of goodwill, The Contact Company employees raised funds for local charities with their festive activities… The Contact Company played host to its second Christmas Market, with...

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The Contact Company Launches Employee Forum

Last month, The Contact Company launched its first employee forum, led by colleagues from around the business, the HR department and CEO, Asif Hamid MBE. The forum, dubbed the...

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The Contact Company Awarded The Workplace Wellbeing Charter

The Contact Company was recently awarded The Workplace Wellbeing Charter, cementing its commitment to health and wellbeing across its employee group. The purpose of the charter is to seamlessly...

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The Contact Company Named as One of Europe’s Best in First Ever ‘Ones to Watch’ List

The Contact Company has been named as one of Europe’s ‘Ones to Watch’ in a list of business excellence published by the European Business Awards, one of the world’s...

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The Contact Company Named One of Liverpool City Region’s Fastest-Growing Businesses

The Contact Company has been named as one of Liverpool City Region’s Top 50 Fastest-Growing Businesses… 50 of the fastest-growing businesses in Liverpool City Region have been identified as...

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The Contact Company Win Financial and Professional Business of the Year at the WBA’s 2019

The Contact Company is the proud winner of the Financial and Professional Business of the Year award at this year’s Wirral Business Awards… The event took place at the...

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News

The Contact Company Pledge their Support to Soccer Aid for Unicef

• Employees from The Contact Company volunteer their time to Soccer Aid for Unicef and process telephone donations from the UK public. • All public donations to Soccer Aid...

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The Contact Company Supports Red Nose Day Donation Calls

Last Friday, The Contact Company had the pleasure of supporting the Red Nose Day donation lines for the third time in the company’s thirteen year history. Over the course...

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The Contact Company Answers the Call for Red Nose Day

The Contact Company is proud to announce that it will be one of the contact centres across the UK ready and waiting this Friday 15th to take donation calls...

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The Contact Company Website Refresh

Recently, The Contact Company partnered with Liverpool-based digital agency, Elephant Digital, to deliver a completely refreshed company website. The site has a new, clean design and is completely aligned...

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