The Contact Company (TCC) offers an array of solutions to your telecommunications needs. The pace of change, multi-channel capability and technological know-how are our strengths to our Telco partners.

In a highly competitive market, excellent customer service is often the differentiator between retaining or losing customers. Understanding this challenge and ensuring fast-paced change is handled and communicated quickly and accurately has allowed us to attract and grow our customer base in this sector.

Having worked with our Telco partner since 2013, we have supported their continued growth, including multiple brand updates, evolving into the well-known brand they are today. TCC support through emails, admin, sales, customer service, and PCI payments. Call drivers vary with our colleagues handling calls for billing, services, and technical issues while supporting sales and payments.

The Mobile market is highly competitive and extremely volatile; the current challenge we are helping to address is offering fantastic customer service to help retain the customers the operator already has.

Supporting all contact channels and delivering Back Office and Sales Teams, as well as the expected Customer Service operations, we have consistently exceeded service levels and KPIs and reduced overall cost to serve.

As well as supporting high-volume transactional and complex customer contacts, we also have a successful acquisition and retentions team who focus on increasing both our client’s customer base as well as product and service up-selling and cross-selling – regularly exceeding both in-house customer teams, achieving expected targets and reacting quickly to market changes and client demands.

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