The Contact Company (TCC) offers an array of solutions to your telecommunications needs. The pace of change, multi-channel capability and technological know-how are our strengths to our Telco partners.
In a highly competitive market, excellent customer service is often the differentiator between retaining or losing customers. Understanding this challenge and ensuring fast-paced change is handled and communicated quickly and accurately has allowed us to attract and grow our customer base in this sector.
Having worked with our Telco partner since 2013, we have supported their continued growth, including multiple brand updates, evolving into the well-known brand they are today. TCC support through emails, admin, sales, customer service, and PCI payments. Call drivers vary with our colleagues handling calls for billing, services, and technical issues while supporting sales and payments.