CSR (Corporate Social Responsibility)

We define Corporate Social Responsibility (CSR) as a pledge to operate with respect and care to our employees, customers and the environment in which we operate. We are committed to the health and safety of all our employees and managing our environmental impact.

The health and safety of all our employees and managing our impact on the environment is an important parts of our business. We aim to eliminate discrimination and promote equality and inclusion throughout our business to ensure all employees are treated fairly, healthily and justly.

Our CSR strategy plays an integral part in the current and future success of TCC. It serves to encourage our workforce and positively impact our environment. Our strategy focuses on four key areas:

  • Health and Safety
  • Environment
  • Workforce
  • Business Ethics

Health and Safety

We aim to achieve the highest health and safety standards to provide a safe working environment for all our employees. Our robust health and safety policy is regularly reviewed and updated. We understand the importance of ensuring all employees, contractors, and relevant persons know the safety control measures and arrangements for their health and safety protection.

In addition to our policy, monthly audits are completed to minimise potential risks and ensure the workplace is free of hazards. An external provider also conducts annual fire risk assessments. In terms of evacuations, every floor has appointed trained fire marshals to assist in the case of an evacuation.


We have a dedicated Environmental and Sustainability policy. This aims to provide an overview of how TCC intends to implement and maintain processes that improve the position of businesses’ environmental and sustainability practices to reduce our carbon footprint and minimise harmful impacts.

We calculate and monitor our carbon emissions to be aware of our output and its environmental impact. Tracking our emissions assists in aiming to reduce our greenhouse gas emissions and minimise waste. In addition to our policy, we have a Carbon Reduction Plan to help us continue to take appropriate steps to mitigate our environmental impact.


Our workforce is a vital factor within our CSR, and it consists of four components: health and wellness; flexible working; diversity and inclusion; and personal development.

Health and Wellness

Without adequate support, mental health conditions can affect a person’s confidence and identity at work, capacity to work productively, absences and the ease with which to retain or gain employment. Our Health and Well-being policy outlines the measures we have implemented to promote good mental health and well-being, including prevention, stress management and employee support. Alongside this policy, all of our directly employed staff receive a health plan where they are entitled to an Employee Assistance Programme, which provides unlimited telephone counselling, expert support and information 24 hours a day, 365 days a year. The health plan also offers over 50 hours of mindfulness and meditation courses, mental well-being tools, and a range of well-being exercises to improve mental and physical health.

Flexible Working

Employees can request flexible work related to their number of hours, the times they work or where they work. Nonetheless, such arrangements must be acceptable to both the employee and TCC.

We have around 500 employees working from home and implemented Bring Your Own Device (BYOD), enabling employees to work around the UK using their own electronic devices. This is part of our CSR strategy as it has been reported that remote working can be beneficial in terms of increased productivity, and less commute time can positively impact our employee’s work-life balance.

Diversity and Inclusion

Our overall commitment to equality lies in a fundamental belief in the right of all our customers and employees to be treated with dignity and respect and guaranteed freedom from unlawful discrimination on the grounds of age, sex, marital status, disability, colour, ethnic or national origin which is supported by our Labour Standards policy.

Additionally, we are a Disability Confident Committed company. This accreditation ensures our recruitment process is inclusive and accessible, that we can make reasonable adjustments in our workplace, and that we can retain staff who may become disabled.

Personal Development

We continue to invest in our employees by providing training and development opportunities. We have many employees completing an apprenticeship qualification, enabling them to excel and develop their skills. We also ensure that any training provided enables our employees to do their jobs better and, thus, make a positive contribution to our results.

Business Ethics

We have implemented business policies and practices such as anti-money laundering, fraud prevention, whistleblowing, bribery, and corruption. We believe these policies are essential and have established a code of conduct which drives our employee’s behaviour. We recognise that employees’ general awareness and responsiveness throughout the business are necessary to our business ethics. To facilitate this, we support the concept of induction, and all employees train annually on the topics.