Our Accreditations

Our certifications showcase our commitment to creating a fantastic experience for our customers.

Crown Commercial Services

Being named a Crown Commercial Service framework supplier demonstrates our intent to share our customer service expertise while reassuring our customers that we are a reputable and reliable organisation, having completed CCS’s vetting and review process.

CCA Global Standard

CCA Global is a leading authority on customer contact strategies and operations. Being accredited and a member of CCA Global allows us to reach out and collaborate with other services providers and vendors in terms of research, analysis, and expertise.

ISO 27001

The ISO27001 is an international standard on how to manage information security. The Contact Company use the standard to ensure the management of security risks, taking account of the threats, vulnerabilities, and impacts. The ISO covers more than just IT. We’re also accredited to ISO27701.

Cyber Essentials

The Cyber Essentials scheme helps us to identify fundamental technical security controls we need as a business to help defend against Internet-borne threats.

The ISO9001, standard provides assurance to our clients that the services we provide are safe, reliable and of good quality. ISO22301 ensures that we as a business have continuity in DR (Disaster Recovery) situations.

Wellbeing Charter

We are proud to be accredited to the Workplace Wellbeing Charter. The charter assesses 8 key areas:

  • Leadership
  • Attendance Management
  • Health & Safety
  • Mental Health
  • Smoking
  • Physical Activity
  • Healthy Eating
  • Alcohol

We continue to work on improving our standards and are currently working on providing Mental Health Training for managers, Mental Health Awareness Training for colleagues, and further training on HSE Stress Management Standards. We are further promoting physical activity amongst our employees and providing periodic “Blood Pressure Checks” onsite.

Disability Confident Employer

As a Disability Confident Employer we:

  • have undertaken and successfully completed the Disability Confident self- assessment
  • are taking all of the core actions to be a Disability Confident employer
  • are offering at least one activity to get the right people for our business and at least one activity to keep and develop our people.