Our Accreditations

Our certifications showcase our commitment to creating a fantastic experience for our customers.

Crown Commercial Services

Being named a Crown Commercial Service framework supplier demonstrates our intent to share our customer service expertise while reassuring our customers that we are a reputable and reliable organisation, having completed CCS’s vetting and review process.

CCA Global Standard

CCA Global is a leading authority on customer contact strategies and operations. Being accredited and a member of CCA Global allows us to reach out and collaborate with other services providers and vendors in terms of research, analysis, and expertise.


ISO 9001 is a globally recognised standard for quality management, assuring that The Contact Company will consistently deliver quality products and services to both you and your customers.

ISO27001 & ISO22301

ISO27001 is a globally recognised standard for Information Security Management. Achieving this standard reassures The Contact Company’s customers that it manages information security risks and data effectively; whilst maintaining and using a continual improvement approach.

ISO22301 is a globally recognised standard for Business Continuity Management System (BCMS). Achieving this accreditation demonstrates that The Contact Company recognises the significance of prioritising potential threats to its organisation and the necessary actions to mitigate the risk of disruption. It also highlights the company’s ability to safeguard its assets and recover promptly from any incidents.


Cyber Essentials

The Cyber Essentials scheme helps us to identify fundamental technical security controls we need as a business to help defend against Internet-borne threats.

Disability Confident Employer

As a Disability Confident Employer we:

  • have undertaken and successfully completed the Disability Confident self- assessment
  • are taking all of the core actions to be a Disability Confident employer
  • are offering at least one activity to get the right people for our business and at least one activity to keep and develop our people.