The Contact Company is a customer service centre of excellence.

Launched in 2006, by CEO Asif Hamid MBE, the company was formed to provide exceptional service and drive cost efficiencies for businesses seeking a UK-based outsource customer service facility. As the largest privately-owned contact centre in the country, The Contact Company delivers economies of scale for all clients, whilst sharing best practice, to ensure it, and its clients, remain at the forefront of the customer service industry.

The business has grown exponentially in its first ten years: from a small start-up employing just six people, to a large, private sector employer. The quality of service and value delivered by The Contact Company has been one of the catalysts for the growing number of organisations bringing their outsourced business to the UK from overseas.

Our Values


We earn trust by working together with our colleagues, our partners and their customers showing a commitment to delivering an excellent Customer Experience at all levels.


We treat our colleagues, our partners and their customers with respect and care always, even in challenging situations.


We have open and honest conversations with our colleagues, our partners, and their customers, working collaboratively to overcome any challenge.

customer service representative