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Employee of the Month June 2024: Mary Jones

Category: Employee of the Month

We are thrilled to announce that Mary Jones is our Employee of the Month for June 2024! Mary works on one of our telecommunications campaigns as a front-line representative, providing essential support to customers with their TV signals.

In many cases, Mary deals with vulnerable customers whose only interaction with a person may be calling our support line. Our colleagues must be patient, friendly, and supportive of our customers. Mary exemplified these qualities and left a positive impression on a customer who wanted to provide feedback about her. Here’s what they had to say:

“I just wanted to express my gratitude. I experienced interference on my TV, and a neighbour recommended calling your company. I did so and had the pleasure of speaking with a lovely lady named Mary. She patiently explained everything and had a great sense of humour while listening to my situation. I am extremely grateful for her assistance and would like to thank her so much. As someone who works with the public, I know that people are quick to complain but often forget to share positive experiences. Mary is a dying breed I hope you appreciate her. Thank you.”

In the customer service industry, positive feedback is less forthcoming compared to negative. This feedback demonstrates Mary’s excellent call-handling approach and reflects the exceptional job she is doing.

The colleagues who nominated Mary described her as a hard-working and supportive member of the team who goes above and beyond to lend a hand when required.

Mary always brightens everyone’s day, as mentioned by a colleague who said she consistently wears a smile and is available for a much-needed hug.

Samantha, who is Mary’s line manager, expressed her delight at Mary’s success, adding:

“Congratulations Mary, this is well deserved. You are a treasured member of the team who goes above and beyond for customers and your team. It’s amazing to see your efforts recognized by the company for your outstanding customer service and long may that continue. We appreciate your hard work as much as we appreciate your morning smiles and contagious laugh. Thank you for making all our jobs that little bit easier just by being around!”

Congratulations on winning Employee of the Month, Mary. You’ve made a lasting impression on your customers and your colleagues.

Are you looking for a career in customer service? Click here to join our expanding team.