Date: February 23, 2024
Category: News
Sensée has purchased The Contact Company (TCC), and together they have formed a new UK-based CX Outsourcing Group. This collaboration has brought together the expertise of both companies, creating a dynamic team of over 2,000 employees with 35 years of combined outsourcing experience.
Both Sensée and TCC will continue to operate under their respective names within the Sensée group of companies.
Following the acquisition, operations at both companies will continue without interruption. TCC will continue to operate from its Birkenhead headquarters, and Sensée will continue to operate from its headquarters in London.
“We’re thrilled to welcome The Contact Company, its clients and its talented people into the Sensée family,” said Steve Mosser. “By bringing together two award-winning businesses we are combining our collective years of expertise in delivering exceptional customer experiences for renowned brands. Both companies share a common commitment to corporate social responsibility delivering value to clients, customers and colleagues whilst prioritising sustainability for communities and our planet.
“This acquisition allows Sensée to offer exciting new advantages to TCC and its clients. With our unique talent, elasticity, scalability and productivity we will enhance customer experiences and deliver even greater value. In turn, Sensée will benefit from TCC’s extensive experience in the retail and public sectors and their expertise in running highly efficient office-based services. Our portfolio of clients in the Financial Services industry will also benefit from the extended ability to support a broader range of FCA-regulated services that require a physical office location.
“We firmly believe that this combined proposition perfectly addresses the needs of organisations seeking a UK or international outsource partner that excels in quality, scalability, flexibility and can operate on either a WFH, hybrid or fixed office setup.”
“This is fantastic news for TCC, its clients and our dedicated team” said Asif Hamid MBE. “Sensée has earned a reputation as the premier CX outsourcer in the UK with its unparalleled WFH technology platform that connects the best talent to the best brands. We are proud to join the Sensée family and look forward to an exciting future together.”
By joining forces, Sensée and TCC will become a powerhouse in the BPO industry and look forward to a successful future together.
