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National Apprenticeship Week 2023

Category: News

As it’s National Apprenticeship Week, we thought it would be appropriate to talk about the great work of our colleagues who are currently completing apprenticeships to develop their skills further whilst working at The Contact Company.

Apprenticeships are essential to helping our colleagues progress; our Training Lead, Elaine Baddeley, goes on to say:

“Apprenticeships have been beneficial and still are to TCC in developing our employees. All business areas have benefited in areas such as HR, Learning and Development, Team Leading and other supporting sites. Apprenticeships are so flexible, and we can adapt the training to the needs of our business, e.g., currently focusing on developing Bank Trainers to give the skills and knowledge in readiness to apply for full Training positions. They motivate the workforce by providing individuals with a fully funded, nationally recognised qualification.”

With 20 colleagues currently completing apprenticeships and more to sign up in 2023, we have seen first-hand how apprenticeships have positively impacted the business and, most importantly, the individuals completing the courses.

Partnering with JC Training & Consultancy, we can offer quality apprenticeship opportunities to our colleagues. For Apprenticeship Week, the tutors from JC Training wanted to reward their learners, including two of our colleagues, for their fantastic work during their apprenticeship.

Kaley from JC Training nominated Imogen Olliver-Kneafsey and said: “Imogen has put her heart and soul into her apprenticeship from the very beginning and is really excelling. Even during busy periods, she always stays ahead of progress and provides excellent work. I can always rely on Imogen to fully engage in the teaching and learning sessions and make excellent contributions to our discussions. She has a clear passion for Learning and development and is always keen to improve her skills in any way she can. I look forward to seeing how she progresses and know this apprenticeship will support her to move on to bigger and better things.”

Jen from JC Training nominated Sarah Parkinson: “From the beginning of the Apprenticeship, Sarah demonstrated commitment to her learning & development within such a complex subject area. Sarah has and continues to be committed to her learning objectives and always works towards these, which has shown not only her developing knowledge and skills but also her behaviour towards a systematic approach where she is able to adapt and prove agility within her subject specialism.”

All our colleagues have been doing a great job, managing their time to complete the apprenticeships all whilst getting the most out of their courses – here’s what they have been saying:

John McQuaid – Bank Trainer

“The Apprenticeship with JC Training and Consultancy has allowed me to reflect on my skills as a Trainer whilst challenging and equipping me to be better. Thanks to the support of colleagues and an experienced Tutor, I can see the strides I’m making already – I only wish I’d started sooner.”

Sarah Parkinson – HR Administrator

“I have found doing the apprenticeship very rewarding; it has pushed me in many ways but has strengthened my knowledge and awareness. I usually find learning very challenging from having learning difficulties, but the support I have been given has been so fantastic, and I am proud to be a part of this. This course will help me improve projects and processes in my job role and business.”

Thomas Jensen – Trainer

“Since beginning this apprenticeship, I have enjoyed how the work and assignments have been constructed. This has assisted my way of learning as I don’t feel this is academic, but rather an enjoyable experience which is helping me see the whole vision of the project, which is helping keep me motivated and enjoying the whole experience. I can already feel that this will not only provide me with an extra qualification to improve my future, but I know that this will be enjoyable and more successful in my role with L&D and TCC.”

Part of our company ethos is investing in our people and their development, understanding that our success is down to them. Apprenticeships are essential to helping us improve the skills of our workforce, but most importantly, it gives our people skills they will have for the rest of their lives.


  • Find more information about National Apprenticeship Week 2023 at
  • Looking for a career at TCC, email our team at or click here